1. Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
- Contact information: your name, email address, telephone number, mailing address, and preferred method of communication.
- Property information: property address, property type, condition, size, occupancy status, repair needs, ownership information, desired selling timeline, and other details you choose to provide.
- Inquiry and transaction information: information related to your request for a cash offer, communications with our team, appointments, proposed terms, due diligence, and any potential property transaction.
- Communications: emails, text messages, call details, voicemails, notes, and call recordings when notice is provided and recording is permitted by applicable law.
- Website and device information: IP address, browser type, device type, pages viewed, referring pages, approximate location, cookie identifiers, and other website usage information.
Please do not submit highly sensitive information, such as Social Security numbers, bank account credentials, or government identification numbers, through a general website form or ordinary email unless we specifically request it through an appropriate secure process.
2. How We Collect Information
We may collect information directly from you when you complete a form, request an offer, call us, send an email or text message, or otherwise communicate with us. We may also collect limited technical information automatically through cookies, analytics tools, and similar technologies. Where permitted by law, we may obtain property-related information from public records, service providers, or other lawful sources.
3. How We Use Information
We may use the information we collect to:
- Review your property and evaluate whether we may be able to make a cash offer.
- Contact you about your inquiry, requested offer, property, appointment, or potential transaction.
- Coordinate inspections, due diligence, title work, closing activities, and related services.
- Respond to questions and provide customer support.
- Send service-related updates and, where permitted, marketing communications.
- Maintain business records, improve our website and services, and understand website performance.
- Detect fraud, protect our rights and systems, enforce our agreements, and comply with legal obligations.
4. How We Disclose Information
We may disclose information when reasonably necessary for the purposes described in this Policy, including to:
- Our employees, authorized representatives, and contractors.
- Service providers that support hosting, analytics, communications, customer relationship management, security, property evaluation, inspections, document processing, and similar business operations.
- Title companies, escrow providers, closing professionals, attorneys, accountants, lenders, inspectors, and other parties involved in evaluating or completing a potential property transaction.
- Government agencies, courts, regulators, law enforcement, or other parties when disclosure is required or permitted by law or is reasonably necessary to protect rights, safety, or property.
- A buyer, successor, or other relevant party in connection with a merger, financing, reorganization, sale of assets, or similar business transaction.
Ventara Homes does not sell or rent personal information to unrelated third parties for their own marketing purposes. We also do not share mobile telephone numbers, text-message opt-in information, or text-message consent with third parties or affiliates for their independent marketing or promotional purposes.
5. SMS and Mobile Information
If you provide a mobile number and consent to receive text messages, Ventara Homes may send messages concerning your inquiry, requested offer, appointments, property evaluation, customer support, transaction updates, and promotional information where permitted by law. Message frequency varies. Message and data charges may apply.
You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us using the details below. Consent to receive marketing text messages is not a condition of requesting an offer or purchasing any goods or services.
Mobile information may be disclosed to service providers that help us deliver messages or provide customer support, but it will not be shared with third parties or affiliates for their own marketing or promotional purposes. Text-message originator opt-in data and consent will not be transferred to third parties for such purposes.
6. Cookies and Analytics
Our website may use cookies and similar technologies to operate properly, remember preferences, measure traffic, understand how visitors use the site, and improve our marketing. You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. Data Retention
We retain information for as long as reasonably necessary to evaluate and respond to inquiries, provide services, maintain business and transaction records, resolve disputes, enforce agreements, and comply with legal, accounting, or reporting obligations. Retention periods may vary depending on the nature of the information and the reason it was collected.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, communication channel, or storage system is completely secure, and we cannot guarantee absolute security.
9. Your Choices and Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of certain personal information. You may also ask us to limit particular communications or withdraw consent where processing is based on consent.
You may stop promotional emails by using the unsubscribe link included in the message or contacting us. You may stop text messages by replying STOP. Service-related or legally required communications may still be sent when appropriate.
10. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.
11. Third-Party Websites
Our website may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies, and Ventara Homes is not responsible for their content or privacy practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new “Last updated” date. Your continued use of the website after an update means the revised Policy will apply to future interactions, subject to applicable law.
13. Governing Law
This Privacy Policy is governed by applicable United States federal law and the laws of the State of New York, without limiting any non-waivable rights you may have under the laws of another jurisdiction.
14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact: